Support & Service Levels
Last updated: September 24, 2026
How to reach the Akangbou support team and what response times to expect.
Contact Channels
- Email: support@akangbou.com for general issues and billing@akangbou.com for billing, refunds, and subscription questions.
- In the app: use “Report a bug” to send details (including the page you were on) straight to our team.
- Event questions: contact the event organizer first through the event page; we can help if you cannot reach them.
Response Targets
These are good-faith targets, not guarantees.
Urgent
Outage, security incident, or payment problem affecting many users.
- We aim to acknowledge the same business day and post updates until resolved.
High
You are blocked (payout stuck, reservation or charge issue).
- We aim to respond within 1 business day.
Normal
How-to questions and product feedback.
- We aim to respond within 2 business days.
Maintenance & Changes
We deploy continuously. When planned maintenance may affect reservations, payments, or payouts, we will announce it in the app in advance where possible. We give at least 30 days’ notice of material changes to paid features or these policies unless a change is required sooner by law or for security.