Refunds & Cancellations

Last updated: September 24, 2026

Defines how holds are released, when charges are refunded, and what organizers or creators must do when plans change.

General Principles

Our reservation engine authorizes cards up front but only captures funds when goals are met. Whenever we cannot deliver—because an organizer cancels, a campaign expires, or compliance requires it—we automatically release or refund the hold.

Refunds return to the original payment method. Depending on the issuing bank, funds may take 5–10 business days to settle.
Supporters never pay platform fees on failed events or campaigns.
Chargebacks are investigated with the organizer and may lead to suspension if patterns emerge.

Events & Reservations

Goal Not Met

Payment intents are canceled automatically within 24 hours of the deadline.
Attendees receive a reservation_failed notification and no charges post to their statement.

Organizer Cancellation

If an event is canceled after capture, organizers must issue refunds within 7 calendar days.
Akangbou can trigger bulk refunds via the dashboard when requested at events@akangbou.com.

Attendee-Initiated Refunds

Attendees can cancel reservations while payment is still authorized. No fees apply.
After capture, organizers may set custom refund windows. Those windows must be published on the event page.

Subscriptions (Pro / Premium plans)

Plans renew automatically each billing period until you cancel. Cancel anytime online in Settings → Billing → Manage billing.
Free trials: cancel before the trial ends and you will not be charged. We show the trial length and first charge date before you subscribe.
Cancellation takes effect at the end of the current paid period; you keep access until then. We do not refund partial periods except where required by law or for billing errors.
If you were charged in error or for a renewal you did not intend, contact billing within 30 days and we will review the charge.

Clubhouse Memberships

Club dues are recurring and renew automatically at the price shown when you join. New memberships may include a 30-day free trial, disclosed before checkout.
Cancel anytime from the club page using “Manage membership”. Cancellation stops future charges at the end of the current period.
Goal-based clubs: saving your card to reserve a spot does not charge it. If the club does not reach its member goal, you are never charged.
Refunds of dues already paid are at the club owner’s discretion unless required by law; contact billing if a club closes mid-period.

Professional Booking Deposits

The deposit amount and whether it is refundable are shown before you pay.
If a professional cancels or does not show up, contact billing and we will work with the professional to return your deposit. Otherwise refunds follow the professional’s posted cancellation terms and applicable law.

Marketplace Perks

No payments are collected in the perks marketplace.
Perk disputes should be directed to marketplace@akangbou.com with the perk link and details.

Service Provider Quotes

Payments for contractor quotes are treated as milestones. Refund eligibility is governed by the underlying service agreement between contractor and client. However, Akangbou will pause payouts and investigate whenever milestone disputes arise.

How to Request Help

Event attendees: events@akangbou.com with reservation ID and event URL.
Marketplace perks: marketplace@akangbou.com with the perk link.
Quote disputes: billing@akangbou.com with invoice number and supporting documents.
Subscriptions and Clubhouse dues: billing@akangbou.com with the email on your account.